Retailer Abuse of Return/Exchange Policies

Has a retailer prevented you from making a valid return or exchange?

Milligan Rona Duran & King LLC is investigating allegations that large national retailers such as Best Buy, Home Depot, J.C. Penny, Sephora, and Victoria’s Secret are denying valid returns and exchanges of merchandise by customers. According to media reports, these store chains use The Retail Equation to “flag” certain returns, even if there appears to be no evidence that the return or exchange is in any way improper. Indeed, media reports suggest that The Retail Equation “flags” returns and exchanges for a variety of reasons, even innocent reasons that can affect any well-intentioned shopper. These reasons include returning an item right at the store’s closing time, returning an expensive item, returning a large number of items during a short period of time, returning items that are considered high-theft items, returning an item without a receipt, returning an item after a certain period time, and returning a large percentage of items from a single purchase.

Based on The Retail Equation’s “flagging” process, retailers may have denied valid merchandise returns and exchanges from innocent customers. According to media reports, some retailers have even banned specific customers from making any returns or exchanges for a year.

If you attempted to return a purchase at Best Buy, Home Depot, J.C. Penny, Sephora, or Victoria's Secret, and the return was denied because of your prior return activity or because your name was “flagged” by The Retail Equation, your legal rights may have been violated. If this has happened to you and you would like to help end these abusive, fraudulent, and discriminatory practices, please use the Reporting Form on this page to submit your information to us.

Our law firm’s investigation is ongoing, and we have not yet decided whether to move forward with a lawsuit. The entering of information into the Reporting Form does not obligate this law firm to contact you, represent you in any matter, or move forward with a lawsuit. That said, our firm may contact you with further questions.

This website is not associated with The Retail Equation or with any of the retailers mentioned above.

This law firm employs lawyers who are licensed in the following states Massachusetts, New York, Colorado, and Vermont.


Reporting Form

Name *
Preferred Method of Communication *
Date of Purchase *
Date of Purchase
Date of Attempted Return/Exchange
Date of Attempted Return/Exchange